At Eliteoutfitz, managed by Vistasphere Solutions Private Limited, we are devoted to delivering a dependable and transparent shopping experience. We believe in fair treatment and clear communication to resolve any concerns. Our Grievance Redressal Policy is designed to address your issues efficiently, professionally, and in compliance with applicable laws.

Definition of Grievance

A grievance is any complaint or dissatisfaction related to a product or service purchased through our platform, for which you seek a resolution. This may include concerns about product defects, wrong or delayed deliveries, payment issues, returns, refunds, exchanges, customer service dissatisfaction, or policy-related queries.

How to File a Grievance

If you face any problem, we encourage you to contact us using our support channels. The process is as follows:

• Access the Help Centre or Contact Page
  Navigate to the “Help Centre” or “Contact Us” section on our website or app.
   
• Choose Your Concern
  Select the relevant topic or issue category.
   
• Submit Your Complaint
  Provide detailed information including your order number, description of the problem, and any supporting photos or documents.

After submission, our customer care team will review your grievance and respond accordingly.

Escalation to the Grievance Officer

If your issue remains unresolved or you are unsatisfied with the initial response, you can escalate the matter to the designated Grievance Officer as per the Information Technology Act, 2000, and other relevant regulations.

Eliteoutfitz has appointed a Grievance Redressal Officer to oversee complaint resolution, ensuring fairness and legal compliance. You may contact the officer via email at Vistaspheresolutionspvtltd@gmail.com.

Grievance Handling Procedure

• Acknowledgement: We will acknowledge receipt of your complaint within 48 hours by email.
• Unique Reference Number: You will receive a unique grievance ID to track the status of your complaint.
• Resolution Timeline: We strive to resolve grievances as quickly as possible, typically within 7 working days or as required by law.
• Regular Updates: You will receive periodic updates on your grievance via your registered contact details.

Closing the Grievance

A grievance will be considered closed when:

• You receive a satisfactory resolution.
• You do not respond to follow-up communications within a reasonable timeframe.
• A final resolution has been communicated as per our policies and legal guidelines.

Contact Details

For further assistance or to submit a grievance, please reach out to us at: Vistaspheresolutionspvtltd@gmail.com.

Policy Updates

This policy may be revised periodically. For the latest version, please check our Terms of Use and Privacy Policy pages.